Frequently Asked Questions

You can create an account by clicking "Sign up" at the top of the page. You will need a valid email address and create a password.

Yes, it's free to create an account on Hesti. You only pay when you buy or sell items.

To buy, you only need a valid email address. To sell, we require additional verification, including bank details to receive payment.

1. Find the desired item by searching or browsing categories. 2. Click "Buy Now". 3. Complete payment through our secure payment system with Stripe.

We accept all major credit cards (Visa, Mastercard, American Express) as well as mobile payments. All payments are encrypted and secure via Stripe.

Shipping costs depend on the item's weight, size, and seller's location. These are clearly displayed before purchase. Most items are shipped within 2-5 business days.

Yes, when the seller ships your item, you'll receive a notification with tracking information so you can follow your package.

Click "Sell Now" in the menu. Fill in the product details, upload high-resolution images, and set a price. You must first create a seller account via Stripe.

We charge a fee of 5% of the sale price. This covers transaction costs, secure payment via Stripe, and customer support.

Payments are transferred to your registered bank account when the buyer confirms receipt of the item. This typically happens automatically after delivery. We use Stripe for secure money transfers.

You'll receive a notification when someone buys your item. Pack the item well and ship it as soon as possible. Mark the order as "shipped" in your dashboard and add tracking information.

All sellers must create a Stripe Connect account, where their identity is verified. This ensures that only legitimate sellers can receive payment.

Contact our customer service at support@hesti.dk. For missing or damaged items, you can open a dispute where we'll help resolve the issue.

Yes, we never store your payment card information. All payments are handled by Stripe, which is PCI-DSS Level 1 certified - the highest security standard in the payment industry.

If you experience fraud attempts or suspicious behavior, contact us immediately at support@hesti.dk. We take all reports seriously.

Log in and go to "Dashboard". Here you can change your email, password, profile picture, and other personal details.

Yes, you can delete your account in the settings. All ongoing orders must be completed first. After deletion, your data will be anonymized in accordance with GDPR.

Go to Dashboard > Change Password. For security reasons, we require your current password to create a new one.

Send an email to support@hesti.dk. Our team responds within 24 hours on weekdays.

We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using updated browsers.

First try updating your browser and clearing your cache. If the problem persists, contact support@hesti.dk with a detailed description and any screenshots.